MYQM

Company Profile

MyQM is a quality monitoring platform designed to streamline quality assurance processes for Contact centers. It offers a Conversation insights and learning solution to understand and set up coaching experiences for agents. Thanks to GenAI, we enable our customers to automate QA and listen to 100% of their calls. MyQM also provides customizable workflow automation, improving operational efficiency by minimizing manual tasks. Advanced analytics and reporting tools deliver insights into quality performance, helping organizations identify areas for improvement that enhance customer satisfaction. The user-friendly interface promotes collaboration among team members, fostering a culture of continuous improvement. Ultimately, MyQM empowers organizations to achieve high-quality standards and deliver exceptional customer experiences.